FAQs

Here are some commonly asked questions about what we do

Who is NoteWorld?
For over 25 years, NoteWorld has been a leading provider of contract and account servicing, specializing in payment processing. As an independent third party servicer for the Debt Settlement Industry, NoteWorld gives debt settlement companies and consumers peace of mind.

What service does NoteWorld provide?
Essentially, NoteWorld servicing is a third party service that collects, processes, and disburses payments for customers in debt settlement programs. Customers’ savings are maintained securely in an FDIC insured, non-interest bearing trust account. Any contractual fees owed to your debt settlement company are disbursed as part of the service.

How do I monitor my NoteWorld account?
There are several ways. You can use NoteWorld Reporter, our web-based reporting system. You will have access to your NoteWorld account information 24 hours a day, 7 days a week, with secure login access to www.noteworldreporter.com. You will be able to see when your monthly payments have been debited, when a settlement occurs, how much money you have saved and a lot more. You also can speak with a live NoteWorld customer relations representative Monday through Friday from 8-5 Pacific Time.

How does NoteWorld send settlement payments to my creditors?
Your money will be held in a secure trust account at a national bank until a settlement has been successfully reached with each of your creditors. As soon as NoteWorld receives notice that a settlement has been reached and approved by you, NoteWorld sends the settlement payment to the appropriate creditor by overnight delivery in accordance with the written instructions from your creditor.

Does NoteWorld provide credit counseling or settlement negotiations?
No. NoteWorld specializes in payment processing. NoteWorld is an independent company that withdraws, processes & disburses your monthly payments. All other activities, such as negotiating settlements with your creditors, are handled by your debt settlement company.

How will I make my payments to NoteWorld?
You will separately authorize NoteWorld in writing to have your payments electronically withdrawn from your designated bank account each month. You can also send payments by check and can make additional payments by web or by phone. Your NoteWorld accounts will be set-up according to the terms of your agreement with your debt settlement company.

How will I know how much money I have saved for settlement?
You will have 24/7 access to your NoteWorld account information via www.noteworldreporter.com. You will be able to review your account balance and any account activity so that you always know how much money you have saved. You also can speak with a live NoteWorld customer relations representative Monday through Friday from 8-5 Pacific Standard Time.

Can I withdraw funds from my NoteWorld account?
Yes. The funds on deposit in the secure NoteWorld trust account belong to you. NoteWorld is entrusted to hold these funds in a non-interest bearing trust account for your benefit.

How do I pay the fees I agreed to pay my debt settlement company?
When NoteWorld receives a payment from you, we will deduct the contractual fees you owe and automatically forward those funds to your debt settlement company.